You’ll find a full breakdown of offerings and pricing on the Services Page. If you’re unsure what to book, a consultation is the best place to start.

Please let me know as soon as possible if you’re running behind. Arriving more than 15 minutes late may mean we need to adjust or reschedule your service to respect the next guest’s time. If lateness prevents us from completing your service, a deposit may be required to rebook. Repeated late arrivals may result in being unable to schedule future appointments.

We accept major credit/debit cards, cash, and contactless payments. We no longer accept Zelle. Payment is due at the end of your service.

To keep the space calm and focused, appointments are reserved for clients only.

Please arrive with clean, detangled hair free of heavy product buildup, unless instructed otherwise for your service. Failure to do so may result in additional charges.

Life happens, we understand. If you need to reschedule or cancel, please do so as soon as possible so we can offer your time to another guest. Cancellations or reschedules made with less than 48 hours’ notice may require a deposit to secure your next appointment. Repeated short-notice changes may result in being unable to book future services.

A non-refundable deposit is required for all extension services (excluding sew-ins and clip-ins) to secure your appointment time. The deposit amount will be discussed and confirmed during your consultation, and is due at the end of that appointment. This payment holds your time slot and will be applied toward your final total. Deposits may be transferable once, if rescheduled within two months of the original appointment date.

Your satisfaction is important to us, and we want to ensure you love your results. If you have any concerns, please contact JBT Creations within 10 days of your appointment so we can make it right. After this timeframe, we are no longer obligated to provide adjustments or remedies. All services are non-refundable.